Returns and Exchanges

Returns and Exchange Policy

We do not accept refunds and exchanges for customized items (names, dates or custom images) once they are processed. Customized items are made specially for you, which means they cannot be sold again to other customers. Thanks for your understanding.

We want you to be 100% satisfied with the non-customized items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  1. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  1. Bring your package at the local post office and purchase a shipping label.
  1. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
  1. Return address: Box 36, Vulcan Alberta, T0L2B0, Canada

Return Conditions

  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

Contact us with the “Chat” form at evercardia.com or by emailing adam@evercardia.com

  1. The following items cannot be returned or exchanged: customized items and items sold with limited time promotion. We also cannot accept returns of undergarments.
  1. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  1. Items marked “non-returnable” and free gifts cannot be returned.
  1. We cannot accept returned items that have been sent back without proper return requests.
  1. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
  1. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products which were not purchased from our website.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Send all returns to:

Evercardia

Box 36

Vulcan AB 

T0L2B0

Canada


Refunds

Refunds are processed immediately upon receiving the returned item, but it can take up to 10 business days for your bank to process the refund. 

NOTES:

* We do not offer Freight To Collect (FTC) service for the packages returned to us. Returns must be made at buyer's cost.